Privacy policy

Last updated: July 2025

1.    Who We Are

ScaffCycle Ltd operates an online marketplace for the buying and selling of used scaffolding equipment. For the purposes of UK data protection laws, ScaffCycle is the data controller of your personal information since we determine the means and/or purposes of the data processing we perform.

If you have questions about this policy, contact us at: hello@scaffcycle.com

2.    What Information We Collect 

We collect and process the following types of personal data: 
a)    Information You Provide: 
•    Business contact details (name, email, phone number) 
•    Company name and address 
•    Listings and transaction details 
•    Payment and billing information (processed via secure third-party services) 
b)    Information We Collect Automatically: 
We automatically collect certain information when you visit, use, or navigate the Platform. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information:

•    IP address and browser type 
•    Device and usage data (e.g., pages visited, time spent) 
•    Cookies and tracking technologies (see Section 6) 
We do not collect or process any sensitive information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

3.    How We Use Your Information 

We use and process your personal information for a variety of reasons, depending on how you interact with our Platform, including: 
•    Create, operate and manage user accounts including authentication
•    Delivery of our services, process transactions and issue invoices 
•    Facilitate communication between buyers and sellers (indirectly) 
•    Communication with users, including requesting feedback
•    Arrange third-party services such as freight and finance upon your request
•    Improve platform functionality and user experience 
•    Comply with legal obligations (e.g., record-keeping, fraud prevention) 

4.    Legal Basis 

We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfill our contractual obligations, to protect your rights, or to fulfill our legitimate business interests.

We may rely on the following legal bases to process your personal information:

•    Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
•    Performance of a Contract. We may process your personal information when it is necessary to provide our services through the Platform to you or to fulfill our contractual obligations to you.
•    Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to:
o    Analyze how our services are used so we can improve them to engage and retain users
o    Support our marketing activities
o    Diagnose problems and/or prevent fraudulent activities
o    Understand how our users use our Platform so we can improve user experience
•    Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
•    Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.

5.    Sharing Your Information 

We may share your personal data with trusted third parties when necessary to deliver our services. This includes: 
•    Your transaction partners with whom you enter into a transaction for the sale/purchase of items listed on our Platform
•    Our Partners, when you express interest in using their services via the platform*
•    Payment processors, for secure handling of transactions (note: ScaffCycle does not store card or banking details) 
•    Professional advisors, such as accountants or legal representatives, where required 
•    Regulators or legal authorities, where we are required to do so by law 
* By checking the box to request contact or services from one of our approved partners (e.g. transport or finance), you consent to us sharing your relevant information with that provider so they can contact you directly. This may include your name, company details, contact information, and relevant transaction data. All partners are contractually obligated to use your data only for the purpose it was shared and to comply with applicable data protection laws. 
We do not sell your data to third parties or use it for unsolicited marketing. 

6.    Data Retention 

We retain your personal data only as long as necessary for: 
•    Fulfilling our services 
•    Meeting legal, regulatory, and accounting obligations 
•    Resolving disputes or enforcing our terms 
When your data is no longer required, we securely delete or anonymise it. 

7.    Cookies and Tracking Technologies 

ScaffCycle uses cookies and similar technologies to improve your experience on our website, analyse traffic, and personalise content. 
What Are Cookies? 
Cookies are small files placed on your device when you visit a website; they are non-permanent. They help the site remember your preferences, login details, browsing activity, and enable certain functionality. The cookies are placed directly and only used by us. 
Types of Cookies We Use 
We use the following types of cookies: 
•    Essential Cookies 
Necessary for the operation of the website. These enable core features like security, account login, and form submission. 
•    Analytics Cookies 
Used to collect information on how visitors interact with our site (e.g. pages viewed, time spent, bounce rates). This helps us improve functionality and user experience. Example: Google Analytics. 
•    Preference Cookies 
Remember your choices (e.g. login state, language, region) to personalise your experience. 
•    Third-Party Cookies 
These may be set by services embedded on our site such as video players, social media tools, chat widgets, or payment providers. 
Note: Third-party cookies are subject to the respective provider’s privacy and cookie policies. We do not control the use of these cookies. 
Your Choices and Consent 
When you first visit our site, you will see a cookie banner asking you to: 
•    Accept all cookies 
•    Reject non-essential cookies 
•    Manage your preferences 
Your consent preferences will be saved and can be updated at any time via a [cookie settings link] on our website. 
You can also disable or delete cookies in your browser settings. However, doing so may affect how some parts of the site function. 
For any questions about our use of cookies, or to request a full list of cookies currently in use, please contact us at hello@scaffcycle.com. 

8.    Your Rights Under UK GDPR 

You have the right to: 
•    Access your personal data 
•    Correct or update inaccurate data 
•    Request deletion (where legally permissible) 
•    Object to processing or request restriction 
•    Data portability (receive your data in a common format) 
•    Lodge a complaint with the Information Commissioner’s Office (ICO) 
To exercise any of these rights, please contact hello@scaffcycle.com. 

9.    Data Security 

We implement appropriate technical and organisational measures to: 
•    Prevent unauthorised access or disclosure 
•    Maintain data accuracy 
•    Ensure the secure processing of personal data 
All user data is stored securely and transmitted using encryption where applicable. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

10.    International Transfers 

•    If you accessing our Platform from outside the UK or engage in a transaction outside of the UK, certain personal data (such as contact, delivery, and transaction details) may be shared with partners or service providers based in the relevant country. 
•    Where data is transferred internationally, we ensure that appropriate safeguards are in place, in line with UK GDPR requirements — including the use of standard contractual clauses or verified adequacy decisions, where applicable. 
•    We will only share the minimum necessary information and take steps to protect your data in all locations where it is processed. 

11.    Changes to This Policy 

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. Continued use of our website indicates your agreement with any changes. 

12.    Contact Us 

If you have questions or concerns about this Privacy Policy or how your data is handled, contact:  hello@scaffcycle.com